Shipping & Returns
What is Premium Delivery Service?
Premium Delivery Service can be added to your order for a small fee and provides additional support and replacement coverage for qualifying lost or stolen packages. Premium Delivery Service is added to every order by default, but you may remove it at
Do you offer free shipping?
We offer free shipping for orders over $100 before taxes, that ship within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for b
How long will it take to get my order?
Non-Sale PeriodsOrders containing in-stock items are processed and fulfilled within 1–3 business days from order confirmation. Sale PeriodsDuring promotional or sale periods, please allow 5–8 business days for processing and fulfillment due to increa
Do you offer expedited shipping?
Current shipping notice: We are currently experiencing shipping delays of up to 2–3 weeks for international orders across all carriers. Delivery estimates are not guaranteed during this period. We offer expedited shipping within the continental U.S.
Do you ship internationally?
We ship to most international destinations. If you do not see your destination country at checkout, unfortunately, we are not able to ship there due to shipping restrictions by our carriers. All international customs documents are sent electronically
Oh no! My order says it was delivered, but I never received it.
We work hard to get your order to you as quickly as possible, but delivery times provided by carriers are estimates and are not guaranteed. Once packages leave our warehouse, delays may occur due to carrier operations, weather, customs, or other circ
What is MINA BAIE's return policy?
We want you to be completely satisfied with your MINA BAIE purchase. If an item is not the right fit, we’re happy to help. Returns are accepted under the following conditions:. U.S. Orders: Unworn and unused items may be returned within 30 days of de
I purchased my MINA BAIE item through a third-party vendor (e.g., Babylist, The Memo, Neiman Marcus). How do I return it?
Orders purchased through third-party vendors must be returned directly through the vendor from which they were purchased. MINA BAIE is unable to process returns for these items. Please reach out to the vendor’s customer service team for instructions
Which holidays do carriers observe & not pick up or ship packages?
Carriers do not pick up or ship on the following holidays. New Year's Day (January 1)Martin Luther King Jr. Day (third Monday in January)Presidents' Day (third Monday in February)Memorial Day (last Monday in May)Juneteenth (June 19)Independence Day (
What is a pre-order, and what does "estimated ship date" mean?
When an item is sold out on our website, it may occasionally be offered for pre-order. Pre-ordering allows customers to secure the item in advance before it arrives in our warehouse. The “estimated ship date” provided on the product page is our best
What shipping carriers do you use?
We use all major carriers (UPS, FedEx, DHL, USPS), and local courier partners. Current shipping notice: We are currently experiencing shipping delays of up to 2–3 weeks for international orders across all carriers.
How do I process an exchange?
Please note that colors on products can appear differently on screens due to various factors like display settings and lighting conditions. We want you to be completely satisfied with your MINA purchase. If the item is not the right fit for you, let
What should I do after dropping off my return package?
We recommend saving the drop-off receipt until your return has been fully resolved. Please allow 5 business days from the day the return has been postmarked as delivered for your return to be processed. Thank you for your patience during this process
How can I handle a return request for a gift?
To handle a gift return request, simply create a return for the recipient in the MINA BAIE Returns Portal. Click the 'Return a Gift' option to initiate the process. If your order was made through Babylist, Neiman Marcus, or The Memo, please initiate
How do I avoid high custom charges when ordering internationally?
Thank you for reaching out with your question. We are unable to declare a lower value on the package for customs purposes, as our procedures require us to indicate the actual purchase price to ensure customs compliance and audit requirements are met.
Does MINA BAIE ship to forwarding addresses?
Yes! MINA BAIE ships to forwarding addresses. When placing your order, please make sure the forwarding address is entered accurately and completely. MINA BAIE is responsible for shipping your order to the delivery address provided at checkout. Once t