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We recommend saving the drop-off receipt until your return has been fully resolved.Please allow 5 business days from the day the return has been postmarked as delivered for your return to be processed.Thank you for your patience during this process.

We recommend saving the drop-off receipt until your return has been fully resolved. Please allow 5 business days from the day the return has been postmarked as delivered for your return to be processed. Thank you for your patience during this process

What should I do after dropping off my return package?

Shipping & Returns

What is Premium Delivery Service?

Do you offer free shipping?

How long will it take to get my order?

Do you offer expedited shipping?

Do you ship internationally?

Oh no! My order says it was delivered, but I never received it.

How do I return a MINA item?

I purchased my MINA BAIE item through a third-party vendor (e.g., Babylist, The Memo, Neiman Marcus). How do I return it?

Which holidays do carriers observe & not pick up or ship packages?

What is a pre-order, and what does "estimated ship date" mean?

What shipping carriers do you use?

How do I process an exchange?

How can I handle a return request for a gift?

How do I avoid high custom charges when ordering internationally?

Help! I can't decide which bag is right for me.

What are the hardware choices for the bags?

Are MINA products covered under warranty?

My MINA BAIE product purchased through a third-party vendor has a defect. Can I submit a warranty claim?

I love the matte matching hardware. How does it hold up with time?

How does gold hardware wear on bags?

How does silver hardware wear on bags?

What type of vegan leather does MINA BAIE use?

What is vegetable-tanned leather?

Are there toxins in your items I should be aware of?

What if I received a damaged or missing item in my order?

Product Information

How do I care for my leather bag?

How do I clean my vegan leather bag?

How do I care for my nylon bag?

How do I care for my canvas bag?

How do I care for my neoprene bag?

How do I care for my suede bag?

How do I clean the Neoprene Change Pad?

How do I clean the lining of my MINA bag?

How do I care for my Beesh Bag?

How do I care for my MINA jewelry?

Product Care

Do you offer any discounts for first-time purchases?

Does MINA BAIE have sales?

How does MINA BAIE protect against fraudulent orders and what should I know about order cancellations?

How do I return my order?

How do I exchange for a different style or color?

What is Afterpay?

How do I include a note with my order?

Can I get a price adjustment?

Help! I just placed an order, but I would like to cancel or modify it. What do I do?

What should I do after dropping off my return package?Updated 2 months ago