General Questions
Do you have a store location?
At this time, we don’t have our own store location. However, you can see some of our bags on display at the Babylist showroom in Beverly Hills. We hope to expand with more in-person opportunities in the future — stay tuned to our email newsletters &
How do I exchange for a different style or color?
Please note that colors on products can appear differently on screens due to various factors like display settings and lighting conditions. We want you to be completely satisfied with your MINA purchase. If the item is not the right fit for you, let
Do you offer any discounts for first-time purchases?
We're so excited you've found MINA BAIE!. We offer a 10% off discount when you subscribe to our email newsletter. We also offer our Better Together Bundle, where you can create a set by purchasing one bag from our core collection along with any two q
Does MINA BAIE have sales?
We're so excited you've found MINA BAIE!. We offer a 10% off discount when you subscribe to our email newsletter. We also offer our Better Together Bundle, where you can create a set by purchasing one bag from our core collection along with any two q
How does MINA BAIE protect against fraudulent orders and what should I know about order cancellations?
Fraud Prevention & Order Protection Statement. MINA BAIE takes fraud and unauthorized transactions seriously. To protect our customers, team, and business, we reserve the right, to the extent permitted by applicable law, to hold, cancel, decline, or
What is Premium Delivery Service?
Premium Delivery Service can be added to your order for a small fee and provides additional support and replacement coverage for qualifying lost or stolen packages. Premium Delivery Service is added to every order by default, but you may remove it at
Returns & Exchanges
We want you to be completely satisfied with your MINA BAIE purchase. If an item is not the right fit, we’re happy to help. Returns are accepted under the following conditions:. U.S. Orders: Unworn and unused items may be returned within 30 days of de
What is Afterpay?
1. What is Afterpay? Afterpay is an interest-free payment option that allows you to shop now and pay it off with four installments. 2. How can I shop with Afterpay? Add the MINA items your heart desires to your cart. Select Afterpay at checkout as yo
How do I include a note with my order?
We are happy to help make your gift extra special. If you would like to include a note, please enter it in "ADD GIFT NOTE" box in your cart before proceeding with the checkout.
Can I get a price adjustment?
We do not issue price adjustments if your order was placed before the launch of a previously announced sale. Price adjustments will be issued on orders received 5 days within a surprise sale. Please note, promotional discounts are only valid while it
Help! I just placed an order, but I would like to cancel or modify it. What do I do?
While we wish we could, once an order is placed, it cannot be modified, edited, or cancelled due to our automated order processing. We are unable to retroactively add discounts once an order is made. We want to get you your items as soon as we can, s
What does "Final Sale" mean?
Final sale items are not eligible for return, exchange, or store credit. They are not covered under warranty.
What should I do if my item arrives damaged or I'm missing an item?
Oh no! We’re so sorry your item arrived damaged or missing an item from your order! Please email [email protected] within 14 days of original delivery date with:. Your order number. Photos of the damage, including the item and packaging. A copy of
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Can I apply a discount code to an order after it’s been placed?
Unfortunately, discount codes cannot be retroactively applied to an order once has been made, confirmed, fulfilled, or in transit to you. If your order is unfulfilled, please email us at [email protected] with your order number to request a cancel
Where can I find more exclusive content?
Connect with us for more exclusive content:. MINA BAIE YouTube: https://www.youtube.com/@minabaieofficial. MINA BAIE Pinterest: https://www.pinterest.com/minabaie/. MINA BAIE Facebook: https://www.facebook.com/minabaieLA/. MINA BAIE Instagram: https:
Why am I not receiving emails from MINA BAIE?
If you’re not receiving our emails, it may be due to filtering by certain providers — especially Outlook or Hotmail. In some cases, their systems may block or reject messages entirely (not just send them to spam). We may receive an error like: “Recip
Any other questions?
You can contact us through our contact page! We are happy to assist you.
MINA BAIE Office Hours
Our regular office hours are Monday-Friday, 9 AM - 4:00 PM Pacific Time Zone.
Are you having issues accessing the site?
Accessibility statement. Accessibility. MINA BAIE wants everyone to be able to shop with us, including customers who use a screen reader, navigate by keyboard, magnify the screen, or rely on other assistive technology. We are working toward conforman