General Questions
Do you offer any discounts for first-time purchases?
We're so excited you've found MINA BAIE!. We offer a 10% off discount if you subscribe to our email newsletters. Please note, promotional codes cannot be layered, used on already discounted items, or transferred to a new order. Should you decide to r
Does MINA BAIE have sales?
We do have our 10% off welcome code, which you can receive by signing up for our email newsletter. We’d love for you to join our community!. By subscribing to our emails and following us on Instagram, you’ll always be the first to know about upcoming
How does MINA BAIE protect against fraudulent orders and what should I know about order cancellations?
Fraud Prevention Statement. MINA BAIE takes fraud and unauthorized transactions very seriously. We reserve the right to cancel, hold, or refuse any order if we suspect fraudulent activity or if an order is flagged by our automated fraud detection sys
What is Premium Delivery Service?
Add Premium Delivery Service at checkout for a small fee and shop with extra peace of mind. Here’s what it includes:. Fast ReplacementsIf your package is lost or stolen, we’ll prioritize your replacement in our fulfillment queue so it reaches you as
How do I return my order?
We want you to be completely satisfied with your MINA BAIE purchase. If an item is not the right fit, we’re happy to help. Returns are accepted under the following conditions:. U.S. Orders: Unworn and unused items may be returned within 30 days of de
How do I exchange for a different style or color?
Please note that colors on products can appear differently on screens due to various factors like display settings and lighting conditions. We want you to be completely satisfied with your MINA purchase. If the item is not the right fit for you, let
What is Afterpay?
1. What is Afterpay? Afterpay is an interest-free payment option that allows you to shop now and pay it off with four installments. 2. How can I shop with Afterpay? Add the MINA items your heart desires to your cart. Select Afterpay at checkout as yo
How do I include a note with my order?
We are happy to help make your gift extra special. If you would like to include a note, please enter it in "ADD GIFT NOTE" box in your cart before proceeding with the checkout.
Can I get a price adjustment?
We do not issue price adjustments if your order was placed before the launch of a previously announced sale. Price adjustments will be issued on orders received 5 days within a surprise sale. Please note, promotional discounts are only valid while it
Help! I just placed an order, but I would like to cancel or modify it. What do I do?
While we wish we could, once an order is placed, it cannot be modified, edited, or cancelled due to our automated order processing. We want to get you your items as soon as we can, so our team will be working hard to fulfill all orders in a timely ma
What does "Final Sale" mean?
Final sale items are not eligible for return, exchange, or store credit. They are not covered under warranty.
What should I do if my item arrives damaged or I'm missing an item?
Oh no! We’re so sorry your item arrived damaged or missing an item from your order! Please email [email protected] within 14 days of original delivery date with:. Your order number. Photos of the damage, including the item and packaging. A copy of
Help! I can't decide which bag is right for me.
We have comparison videos on our YouTube Channel: https://www.youtube.com/@minabaieofficial/playlists. These charts below may help! (Better viewed on a desktop or flip your mobile device horizontally.). BACKPACKS (FULL). 12.5”H x 15”W x 7”D. 21.5 L.
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Can I apply a discount code to an order after it’s been placed?
Unfortunately, discount codes cannot be retroactively applied to an order once has been made, confirmed, fulfilled, or in transit to you. If your order is unfulfilled, please email us at [email protected] with your order number to request a cancel
Where can I find more exclusive content?
Connect with us for more exclusive content:. MINA BAIE YouTube: https://www.youtube.com/@minabaieofficial. MINA BAIE Pinterest: https://www.pinterest.com/minabaie/. MINA BAIE Facebook: https://www.facebook.com/minabaieLA/. MINA BAIE Instagram: https:
Why am I not receiving emails from MINA Baie?
If you’re not receiving our emails, it may be due to filtering by certain providers — especially Outlook or Hotmail. In some cases, their systems may block or reject messages entirely (not just send them to spam). We may receive an error like: “Recip
Any other questions?
You can contact us through our contact page! We are happy to assist you.
MINA BAIE Office Hours
Our regular office hours are Monday-Friday, 9 AM - 4:00 PM Pacific Time Zone.