Returns & ExchangesUpdated 2 days ago

MINA BAIE RETURN POLICY

We want you to be completely satisfied with your MINA BAIE purchase. If an item is not the right fit, we’re happy to help. Returns are accepted under the following conditions:

Eligibility

U.S. Orders: Unworn and unused items may be returned within 30 days of delivery. A flat $10 fee will be deducted from your refund to cover the cost of the return label.
International Orders: Returns must be initiated within 30 days of delivery. Duties, taxes, shipping, and other fees are non-refundable, and refunds apply only to the cost of the goods.

Important: Items returned outside the return window will not be accepted and will be shipped back at the customer’s expense.

If an otherwise eligible item is returned without its original packaging, a 10% restocking fee will apply.

Original shipping charges are non-refundable under our standard return policy, except where reimbursement is required by applicable law, including certain statutory cancellation or withdrawal rights.

Return Conditions

To be eligible for a refund, items must:

Be returned within 30 days of the original delivery date.
Be in unworn, unused condition with all original tags and packaging intact.
Be shipped in a manner that maintains the item’s original structure and condition.

Fees & Exceptions:

Items returned without original packaging or all included straps will incur a 10% restocking fee. If any straps that are included with the bag are missing from the return, and we were not notified that they were missing when the order was originally received, a $10 fee will be charged for each missing strap.
Damaged, worn, or altered merchandise is not eligible for return. Customers are responsible for shipping costs in such cases.
Final sale items — including gift cards, changing pads, monogrammed items, discounted items, and sample sale items — cannot be returned or refunded.
Exchanges: Exchanged orders can only be returned for shop credit or refund to the original payment method on the original order. Inventory for exchanges is not guaranteed, and requested items may sell out before your exchange is processed.
Returns processed as gift returns are only eligible for exchange or shop credit.

All Returns Must Be Submitted Through Our Returns Portal

All returns under our standard return policy must be initiated through the appropriate MINA BAIE returns portal before merchandise is sent back to us.

Merchandise sent to MINA BAIE without a corresponding return request in our returns portal is considered an unauthorized return under our standard return process.

MINA BAIE is not responsible for unauthorized returns that are lost, misdelivered, refused, or cannot be identified or associated with an order or approved return. We cannot guarantee a refund, exchange, or store credit for merchandise returned outside of our established return process.

Nothing in this requirement is intended to limit any return, cancellation, withdrawal, or other consumer right that cannot legally be limited by store policy.

Please retain your return tracking information until your return has been fully processed.

U.S. Returns

Eligible U.S. returns must be initiated through our returns portal.

A $10 return shipping fee applies when using our prepaid return label and will be deducted from your refund.

U.S. Returns Portal: BEGIN HERE

Return Processing: Please allow up to 5 business days after your return is received at our warehouse for inspection and processing.

Once approved, your refund will be issued to the applicable payment method, less any return shipping, restocking, or other non-refundable charges permitted under this policy and applicable law.

Exchanges

MINA BAIE accepts exchanges of eligible, unused merchandise within 30 days of the delivery date.

All exchanges under our standard exchange policy must be initiated through the appropriate MINA BAIE returns portal.

International orders are not eligible for exchanges under our standard exchange policy.

This does not limit any repair, replacement, refund, or other remedy that may be required under applicable consumer protection laws for defective or non-conforming merchandise.

International Returns

Eligible international merchandise may be returned within our 30-day return window; however, international orders are not eligible for exchanges under our standard exchange policy.

Customers are responsible for applicable return shipping costs for voluntary returns, except where MINA BAIE is required by applicable law to cover those costs.

Duties, taxes, customs fees, original shipping charges, return shipping costs, and other additional fees are non-refundable under our standard return policy, except where reimbursement is required by applicable law.

Refunds otherwise apply to the eligible cost of returned merchandise.

Canada, United Kingdom & Australia Returns Portal: BEGIN HERE

Other International Orders International Returns Portal: BEGIN HERE

European Union – Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: EU Right of Withdrawal

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Final Sale & Non-Returnable Items

Under our standard return policy, the following items are not eligible for return or exchange:

▪Changing pads

▪Monogrammed or personalized items

▪Gift cards

▪Discounted items specifically designated as final sale

▪Final sale items

▪Sample sale items

▪Replacement orders issued through an approved Premium Delivery shipping claim

Final-sale and non-returnable designations do not limit rights or remedies that cannot legally be excluded, including applicable rights relating to defective, damaged, or non-conforming merchandise.

Gifts

The standard 30-day return window from the original delivery date also applies to gifts.

Because the return period begins when the original order is delivered—not when the recipient receives the gift—we recommend purchasing a MINA BAIE gift card if the gift will not be given within the applicable return period.

Gift returns must be initiated through the appropriate MINA BAIE returns portal and may require verification of the original purchase.

If an item was purchased for you through a gift registry, we may request documentation confirming the registry purchase, such as the purchase date and/or gift-from information. Sensitive or unrelated personal information may be redacted.

If merchandise purchased using shop credit awarded by MINA BAIE is returned, applicable return shipping costs will be deducted from the shop credit/refund amount.

Damaged, Defective, Imperfect, or Missing Items

If you discover an imperfection, damage, defect, or missing item upon receiving your order, please contact MINA BAIE Customer Support within 14 days of delivery so we can assist you as quickly as possible.

Please contact Customer Support before returning the merchandise so we can review the issue and provide the appropriate next steps.

The 14-day reporting period above applies to MINA BAIE's customer service process and does not limit any statutory rights or remedies you may have under applicable consumer protection laws.

Where applicable law requires MINA BAIE to cover the cost of returning defective, damaged, or non-conforming merchandise, MINA BAIE will do so.

Legal Protections & Disclaimers

MINA BAIE reserves the right to refuse returns that do not meet the above conditions.
Refunds do not include shipping costs, taxes, duties, or other fees unless required by law.
MINA BAIE is not responsible for lost or damaged items returned to our warehouse. Customers are responsible for using appropriate packaging and shipping methods.
All return policies are subject to applicable state and federal consumer protection laws.

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