Why am I not receiving emails from MINA Baie?Updated a month ago

If you’re not receiving our emails, it may be due to filtering by certain providers — especially Outlook or Hotmail.

In some cases, their systems may block or reject messages entirely (not just send them to spam). We may receive an error like: “Recipient's mailbox rejected your email due to filtering or security rules.”

Why this happens

This can be caused by:

• Strict spam or security filters

• Email content being flagged automatically

• Mailbox restrictions or settings

What you can do

• Check your Spam/Junk folder

• Add us to your contacts or safe sender list

• Make sure your mailbox isn’t full

If you’re still not receiving emails, we recommend using an alternate email (like Gmail) or contacting us directly in chat so we can assist you.