Help! I just placed an order, but I would like to cancel or modify it. What do I do?Updated 5 months ago
While we wish we could, once an order is placed, it cannot be modified, edited, or cancelled due to our automated order processing. We are unable to retroactively add discounts once an order is made. We want to get you your items as soon as we can, so our team will be working hard to fulfill all orders in a timely manner.
If the items do not work out, please submit a return request through our returns portal HERE.
International orders shipped to Canada, UK, or Australia, please process return HERE. Please note, in the case that customer chooses to return the order within the return window, duty, tax, shipping, and any other fees are non-refundable. The refund would only apply to the cost of the goods.
If you wish to cancel, please contact us immediately at [email protected] with your order number and shipping address, and our team will do their best to process your cancellation before it enters fulfillment. Please note that cancellations are not guaranteed, as our automated processing system works quickly to get your order on its way.