Shipping & Returns
What is Premium Delivery Service?
Add Premium Delivery Service at checkout for a small fee and shop with extra peace of mind. Here’s what it includes:. Fast ReplacementsIf your package is lost or stolen, we’ll prioritize your replacement in our fulfillment queue so it reaches you as
Do you offer free shipping?
We offer free shipping for orders over $100 before taxes, that ship within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for b
How long will it take to get my order?
Non-Sale PeriodsOrders containing in-stock items are processed and fulfilled within 1–3 business days from order confirmation. Sale PeriodsDuring promotional or sale periods, please allow 5–8 business days for processing and fulfillment due to increa
Do you offer expedited shipping?
We offer expedited shipping within the continental U.S. You may select 2-day or overnight shipping at checkout when available. Order Cutoff for Same-Day Shipping. Expedited orders must be placed by 12:00 PM PT on a business day to ship the same day.
Do you ship internationally?
AS OF 3/9/2026: We ship to most international destinations. At this time, we are unable to ship to the following countries due to shipping restrictions by carriers:. • Saudi Arabia• UAE• Bahrain• Jordan• Kuwait• Lebanon• Oman• Qatar• Iraq• Pakistan•
Oh no! My order says it was delivered, but I never received it.
We work hard to get your order to you as quickly as possible, but delivery times provided by carriers are estimates and are not guaranteed. Once packages leave our warehouse, delays may occur due to carrier operations, weather, customs, or other circ
How do I return a MINA item?
We want you to be completely satisfied with your MINA BAIE purchase. If an item is not the right fit, we’re happy to help. Returns are accepted under the following conditions:. U.S. Orders: Unworn and unused items may be returned within 30 days of de
I purchased my MINA BAIE item through a third-party vendor (e.g., Babylist, The Memo, Neiman Marcus). How do I return it?
Orders purchased through third-party vendors must be returned directly through the vendor from which they were purchased. MINA BAIE is unable to process returns for these items. Please reach out to the vendor’s customer service team for instructions
Which holidays do carriers observe & not pick up or ship packages?
Carriers do not pick up or ship on the following holidays. New Year's Day (January 1)Martin Luther King Jr. Day (third Monday in January)Presidents' Day (third Monday in February)Memorial Day (last Monday in May)Juneteenth (June 19)Independence Day (
What is a pre-order, and what does "estimated ship date" mean?
When an item is sold out on our website, it may occasionally be offered for pre-order. Pre-ordering allows customers to secure the item in advance before it arrives in our warehouse. The “estimated ship date” provided on the product page is our best
What shipping carriers do you use?
We use all major carriers (UPS, FedEx, DHL, USPS), and local courier partners.
How do I process an exchange?
Please note that colors on products can appear differently on screens due to various factors like display settings and lighting conditions. We want you to be completely satisfied with your MINA purchase. If the item is not the right fit for you, let
What should I do after dropping off my return package?
We recommend saving the drop-off receipt until your return has been fully resolved. Please allow 5 business days from the day the return has been postmarked as delivered for your return to be processed. Thank you for your patience during this process
How can I handle a return request for a gift?
To handle a gift return request, simply create a return for the recipient in the MINA BAIE Returns Portal. Click the 'Return a Gift' option to initiate the process. International orders shipped to Canada, UK, or Australia, please process return HERE.
How do I avoid high custom charges when ordering internationally?
Thank you for reaching out with your question. We are unable to declare a lower value on the package for customs purposes, as our procedures require us to indicate the actual purchase price to ensure customs compliance and audit requirements are met.