What is Premium Delivery Service?

Premium Delivery Service can be added to your order for a small fee and provides additional support and replacement coverage for qualifying lost or stolen packages.

Premium Delivery Service is added to every order by default, but you may remove it at checkout before completing your purchase.

What's Included?

Fast Replacements

If your lost or stolen package claim is approved, we'll prioritize your replacement in our fulfillment queue so it ships as quickly as possible.

Priority Support

Premium Delivery claims receive priority assistance from our Customer Support team.

Exact Match Replacements

For approved claims, affected items will be replaced exactly as originally ordered, including the original size, color, style, and variation.

Changes to the replacement item are not permitted once a claim is filed.

If the original item is unavailable, store credit will be issued for the value of the affected item.

Filing a Claim

You must contact MINA BAIE and submit your claim within 14 days of the original delivery date.

Depending on the circumstances, MINA BAIE may request additional information or documentation and/or submit a claim or investigation with the shipping carrier.

Customers are responsible for providing accurate information and cooperating with reasonable requests from MINA BAIE or the carrier during the investigation.

Requested information may include:

• Confirmation of the shipping address
• Tracking or delivery information
• Delivery photographs
• Information regarding the delivery location
• Confirmation that you have checked with household members, neighbors, building management, front desks, mailrooms, or other applicable delivery locations
• Additional documentation reasonably necessary to investigate or verify the claim

Failure to provide requested information may affect claim eligibility.

Packages Marked Delivered

If carrier tracking shows your package as delivered but you cannot locate it, please check the delivery location and surrounding property and, when applicable, with household members, neighbors, building management, front desks, mailrooms, or other individuals who may have accepted the package.

You must contact MINA BAIE within 14 days of the recorded delivery date to begin a claim.

An order being marked delivered does not automatically prevent you from submitting a Premium Delivery claim. However, Premium Delivery does not guarantee approval of every package reported lost, stolen, misdelivered, or missing.

MINA BAIE and/or the shipping carrier may review available proof of delivery and other relevant documentation before determining claim eligibility.

What Isn't Covered?

Premium Delivery Service does not cover:

• Incorrect or incomplete shipping addresses provided by the customer
• Unauthorized address changes; address updates must be requested through MINA BAIE to maintain coverage
• Claims submitted more than 14 days after the original delivery date
• Delivery delays that do not constitute a qualifying lost or stolen shipment
• Claims that cannot be verified or are denied following a required carrier investigation
• Claims where requested information or documentation necessary to complete the investigation is not provided

Weather, natural disasters, and other circumstances outside of MINA BAIE's control may affect delivery and claim eligibility.

Replacements, Refunds & Store Credit

For an approved Premium Delivery claim, MINA BAIE will provide one replacement for the covered loss.

Affected items will be replaced exactly as originally ordered. If an original item is unavailable, store credit will be issued for the value of that item.

Premium Delivery does not provide multiple replacements for the same covered loss.

Once a replacement has been issued:

• The replacement order is not eligible for additional Premium Delivery coverage arising from the same covered loss.
• The replacement order cannot be returned, exchanged, or refunded.
• The original order cannot be refunded based on the same shipping claim.
• An additional replacement will not be issued for the same covered loss.

Premium Delivery provides replacement coverage for approved claims and does not provide refunds for orders marked delivered and subsequently reported as misdelivered or stolen.

Premium Delivery Service fees are non-refundable, including if you cancel or return your order.

Important Claim Information

Please contact MINA BAIE within 14 days of the original delivery date to begin a claim.

Submitting a claim does not guarantee approval or replacement. Claims are reviewed based on the circumstances of the shipment, available delivery information, supporting documentation, and, when applicable, the outcome of the carrier's investigation.

If a required carrier claim is denied, MINA BAIE cannot issue a replacement or refund under Premium Delivery Service.

Today 4:14 PM