We have comparison videos on our YouTube Channel: https://www.youtube.com/@minabaieofficial/playlists. These charts below may help! (Better viewed on a desktop or flip your mobile device horizontally.). BACKPACKS (FULL). 11”H x 15”W x 7”D. 19 L. 14”H

Help! I can't decide which bag is right for me.

The hardware finish on each bag is pre-determined based on the color of the bag. Current combinations include:. Black / Gold. Black / Black. Black / Silver. Sand / Gold. Clay / Gold. Coco / Gold. Terra / Gold. Desert / Gold. Tan / Gold. Rosewood / Go

The hardware finish on each bag is pre-determined based on the color of the bag. Current combinations include:<ul data-start="184" data-end="319"><li data-start="184" data-end="200">Black / Gold</li><li data-start="201" data-end="218">Black / Black</li><li data-start="219" data-end="237">Black / Silver</li><li data-start="238" data-end="253">Sand / Gold</li><li data-start="238" data-end="253">Clay / Gold</li><li data-start="254" data-end="269">Coco / Gold</li><li data-start="270" data-end="286">Terra / Gold</li><li data-start="287" data-end="304">Desert / Gold</li><li data-start="305" data-end="319">Tan / Gold</li><li data-start="305" data-end="319">Rosewood / Gold</li><li data-start="305" data-end="319">Sable / Gold</li></ul> Limited edition colors:<ul><li data-start="307" data-end="319" style="font-size: 16px;">Stone / Gold</li></ul> Please note that our gold hardware is a light-gold finish, which may appear silver in certain lighting conditions.

What are the hardware choices for the bags?

At MINA BAIE, we stand behind the quality of every item we create. Our warranty is our promise to you — ensuring every mama receives a product that meets our high standards of craftsmanship, design, and functionality. All MINA BAIE items purchased th

<h1 data-start="228" data-end="259" id="isPasted">MINA BAIE WARRANTY POLICY</h1>At MINA BAIE, we stand behind the quality of every item we create. Our warranty is our promise to you &#x2014; ensuring every mama receives a product that meets our high standards of craftsmanship, design, and functionality.All MINA BAIE items purchased through our website or an authorized retailer are eligible for warranty coverage under the terms outlined below.<hr data-start="626" data-end="629"><h2 data-start="631" data-end="662" id="who-this-warranty-covers">Who This Warranty Covers</h2>This warranty applies only to the original purchaser of any MINA BAIE bag, accessory, or jewelry item, or, in the case of a gift, the original recipient.<ul data-start="829" data-end="1078"><li data-start="829" data-end="947">Original purchaser: The first person who purchased the item directly from MINA BAIE or an authorized retailer.</li><li data-start="948" data-end="1078">Original recipient: The first individual to receive the item as a gift purchased from MINA BAIE or an authorized retailer.</li></ul>All warranty coverage is valid only while the item is owned by the original purchaser or recipient. Proof of purchase is required to confirm eligibility.Items purchased from unauthorized sellers, secondhand, or previously used are not eligible for warranty coverage.Important: Warranty coverage is limited to defects in materials or workmanship present at the time of delivery. Damage from misuse, accidents, or external causes is not covered.<hr data-start="1362" data-end="1365"><h2 data-start="1367" data-end="1391" id="warranty-coverage">Warranty Coverage</h2><h3 data-start="1393" data-end="1405" id="bags">Bags</h3><div tabindex="-1"><table data-start="1407" data-end="1644"><thead data-start="1407" data-end="1437"><tr data-start="1407" data-end="1437"><th data-start="1407" data-end="1418" data-col-size="sm">Material</th><th data-start="1418" data-end="1437" data-col-size="sm">Coverage Period</th></tr></thead><tbody data-start="1468" data-end="1644"><tr data-start="1468" data-end="1528"><td data-start="1468" data-end="1495" data-col-size="sm">Vegan Leather &amp; Neoprene</td><td data-col-size="sm" data-start="1495" data-end="1528">1 year from original delivery date</td></tr><tr data-start="1529" data-end="1571"><td data-start="1529" data-end="1538" data-col-size="sm">Canvas</td><td data-col-size="sm" data-start="1538" data-end="1571">1 year from original delivery date</td></tr><tr data-start="1572" data-end="1644"><td data-start="1572" data-end="1608" data-col-size="sm">Top-Grain Leather, Suede, &amp; Nylon</td><td data-col-size="sm" data-start="1608" data-end="1644">18 months from original delivery date</td></tr></tbody></table></div> Covered Defects<ul data-start="1668" data-end="1718"><li data-start="1668" data-end="1692">Manufacturer defects</li><li data-start="1693" data-end="1718">Hardware malfunctions</li></ul>Not Covered<ul data-start="1738" data-end="1997"><li data-start="1738" data-end="1887">Normal wear and tear, including scratches, scuffs, minor abrasions, fading, tarnishing, or stains from makeup, food, liquids, pens, lotions, etc.</li><li data-start="1888" data-end="1944">Bags that have been altered, modified, or mishandled</li><li data-start="1945" data-end="1953">Mold</li><li data-start="1954" data-end="1997">Secondhand, sample, or final sale items</li></ul>Important: Warranty coverage is limited to defects in materials or workmanship present at the time of delivery. Damage from misuse, accidents, or external causes is not covered.<hr data-start="2186" data-end="2189"><h3 data-start="2191" data-end="2210" id="accessories">Accessories</h3>Coverage Period: 6 months from original delivery dateIncludes:<ul data-start="2284" data-end="2393"><li data-start="2284" data-end="2298">Bag straps</li><li data-start="2299" data-end="2316">Parker chains</li><li data-start="2317" data-end="2335">Stroller hooks</li><li data-start="2336" data-end="2352">Luggage tags</li><li data-start="2353" data-end="2368">Wipes cases</li><li data-start="2369" data-end="2393">Changing kits &amp; pads</li></ul>Not Covered: Normal wear and tear or cosmetic changes over time.<hr data-start="2465" data-end="2468"><h3 data-start="2470" data-end="2485" id="jewelry">Jewelry</h3>Coverage Period: 18 months from original delivery dateCovered Defects:<ul data-start="2567" data-end="2615"><li data-start="2567" data-end="2585">Broken strings</li><li data-start="2586" data-end="2615">Damaged locks or closures</li></ul>Not Covered: Discoloration or normal wear.<hr data-start="2665" data-end="2668"><h2 data-start="2670" data-end="2702" id="warranty-claims--repairs">Warranty Claims &amp; Repairs</h2>If you experience a defect within the warranty period:<ol data-start="2762" data-end="3255"><li data-start="2762" data-end="2847">Contact <a data-start="2775" data-end="2795" rel="noopener">support@minabaie.com</a> with your order number and photos of the issue.</li><li data-start="2848" data-end="2961">For bags shipped within the continental U.S., MINA BAIE will cover shipping to and from our repair facility.</li><li data-start="2962" data-end="3114">Customers are responsible for secure packaging; MINA BAIE is not liable for damage or loss during shipping. Packaging costs are not reimbursed.</li><li data-start="3115" data-end="3255">Repairs typically take 2&#x2013;3 weeks, excluding holidays and weekends. Timelines are estimates and may be extended during peak periods.</li></ol>International customers are responsible for shipping items to MINA BAIE for inspection or repair. Please note in the case that customer ships an item back to us under our warranty coverage, duty, tax, shipping, and any other fees are non-refundable. Any refund would only apply to the cost of the goods.Optional Local Repairs: You may have your bag repaired locally. MINA BAIE will reimburse a dated invoice submitted within the warranty period.Replacement orders do not reset or extend the original warranty period. All coverage is tied to the original delivery date.<hr data-start="3643" data-end="3646"><h2 data-start="3648" data-end="3675" id="issues-upon-delivery">Issues Upon Delivery</h2>If any defects or imperfections are found upon delivery:<ul data-start="3736" data-end="3891"><li data-start="3736" data-end="3804">Contact <a data-start="3748" data-end="3768" rel="noopener">support@minabaie.com</a> within 14 days of delivery.</li><li data-start="3736" data-end="3804">Please provide the following documentation in your email. These details are required for us to properly investigate and process a replacement, repair, or refund. Submitting this documentation helps protect both you and MINA BAIE, and ensures compliance with carrier and legal requirements:&#xA0;<ul><li data-start="271" data-end="296">Your order number</li><li data-start="297" data-end="359">Photos of the damage, including the item and packaging</li><li data-start="360" data-end="394">A copy of the packing slip</li><li data-start="395" data-end="432">A photo of the shipping label</li></ul></li><li data-start="3805" data-end="3891">Claims submitted after 14 days may not be eligible for exchange or resolution.</li></ul>MINA BAIE is not responsible for lost or stolen items once delivered and in your possession.<hr data-start="3991" data-end="3994"><h2 data-start="3996" data-end="4045" id="exclusive-remedy--limitation-of-liability">Exclusive Remedy &amp; Limitation of Liability</h2>Repair or replacement of defective items, as described above, is the exclusive remedy under this warranty. To the extent permitted by law, MINA BAIE disclaims all other warranties, including implied warranties of merchantability or fitness for a particular purpose, and any incidental or consequential damages.

Are MINA products covered under warranty?

For items purchased through third-party vendors (such as Babylist, The Memo, or Neiman Marcus), all warranty claims or issues must be handled directly by the vendor from which the product was purchased. MINA BAIE cannot process warranty requests for

For items purchased through third-party vendors (such as Babylist, The Memo, or Neiman Marcus), all warranty claims or issues must be handled directly by the vendor from which the product was purchased. MINA BAIE cannot process warranty requests for these orders. Please contact the vendor&#x2019;s customer service team for assistance.

My MINA BAIE product purchased through a third-party vendor has a defect. Can I submit a warranty claim?

We love matte matching hardware as much as you do! Please note, the matte matching hardware is simply a coating that is placed over the real metal of the hardware. Wear will cause this to happen overtime. A humid environment may cause wear to the met

We love matte matching hardware as much as you do! Please note, the matte matching hardware is simply a coating that is placed over the real metal of the hardware. Wear will cause this to happen overtime. A humid environment may cause wear to the metal finish. If this may be bothersome to you, we would recommend the silver or gold hardware. The zipper teeth of our matching hardware items should not chip as it is made of industrial plastic.

I love the matte matching hardware. How does it hold up with time?

We love gold hardware just as much as you do! Our gold-plated hardware is designed with care, but like all plated finishes, it may show signs of wear over time. Exposure to moisture, humidity, lotions, perfumes, and natural oils from handling can con

We love gold hardware just as much as you do! Our gold-plated hardware is designed with care, but like all plated finishes, it may show signs of wear over time. Exposure to moisture, humidity, lotions, perfumes, and natural oils from handling can contribute to tarnishing, fading, or dulling, especially with frequent use.To help preserve its shine, we recommend storing your bag in a dry place and minimizing contact with harsh substances. When storing your MINA bag, be sure to keep the included silica gel bead packets inside to help protect against humidity-related damage.

How does gold hardware wear on bags?

We love silver hardware just as much as you do! Our silver-toned hardware is designed for durability, but like all metal finishes, it may show signs of wear over time. Exposure to moisture, humidity, lotions, perfumes, and natural oils from handling

We love silver hardware just as much as you do! Our silver-toned hardware is designed for durability, but like all metal finishes, it may show signs of wear over time. Exposure to moisture, humidity, lotions, perfumes, and natural oils from handling can contribute to tarnishing or fading, especially with frequent use.&#xA0;To help maintain its appearance, we recommend storing your bag in a dry place and avoiding prolonged contact with harsh substances. When storing your MINA bag, use the included silica gel bead packets&#xA0;to prevent damage due to humidity.

How does silver hardware wear on bags?

Our vegan leather is microfiber vegan leather. Because microfiber is the highest quality-grade synthetic leather, it is extremely tear resistant, acid proof, alkali-resisting, and non-fading. Please note, it is not waterproof but is water resistant.

Our vegan leather is microfiber vegan leather. Because microfiber is the highest quality-grade synthetic leather, it is extremely tear resistant, acid proof, alkali-resisting, and non-fading. Please note, it is not waterproof but is water resistant. &#xA0;&#xA0;Microfiber vegan leather lasts 8-10x longer than traditional faux leather or polyurethane (known as PU leather), which generally lasts 1-2 years.&#xA0;

What type of vegan leather does MINA BAIE use?

We use high-quality vegetable-tanned leather. While vegetable-tanned leather takes months to make, no chemicals are used to tan the leather—only natural and organic substances are used during this production process. Because vegetable tanning require

We use high-quality vegetable-tanned leather. While vegetable-tanned leather takes months to make, no chemicals are used to tan the leather&#x2014;only natural and organic substances are used during this production process. Because vegetable tanning requires no synthetic coatings, it does absorb moisture and oil, which means it is not water resistant.&#xA0;Vegetable-tanned leather is more sensitive to moisture (including sweat, humidity, and friction), and in some rare cases, it can release natural oils or dye that may transfer onto light-colored fabrics with repeated contact. We recommend avoiding&#xA0;direct contact with light-colored clothing during heavy use or on humid days.We chose not to have our manufacturer apply a leather protectant spray during production because it is a chemical treatment&#x2014;and our goal with the our leather goods is to keep the material as natural and minimally processed as possible. By leaving the leather untreated, we give each customer the option to decide whether or not to apply a protectant based on their personal use and preferences.To maintain the longevity of your MINA leather items, we recommend regular maintenance with leather conditioner. Cadillac Leather Conditioner is a favorite we use in the MINA office.&#xA0;

What is vegetable-tanned leather?

Our MINA items are non-toxic and have passed multiple tests. They are tested for the Prop 65 chemicals, the 6 phthalates, lead, and cadmium. They have also passed European product testing, which is more stringent than Prop 65.

Our MINA items are non-toxic and have passed multiple tests. They are tested for the Prop 65 chemicals, the 6 phthalates, lead, and cadmium. They have also passed European product testing, which is more stringent than Prop 65.

Are there toxins in your items I should be aware of?

Oh no! We’re so sorry your item arrived damaged or you're missing an item from your order! Please email SUPPORT@MINABAIE.COM within 14 days of original delivery date with:. Your order number. Photos of the damage, including the item and packaging. A

Oh no! We&#x2019;re so sorry your item arrived damaged or you&apos;re missing an item from your order! Please email <a data-start="208" data-end="228" rel="noopener">SUPPORT@MINABAIE.COM</a> within 14 days of original delivery date with:<ul data-start="271" data-end="432"><li data-start="271" data-end="296">Your order number</li><li data-start="297" data-end="359">Photos of the damage, including the item and packaging</li><li data-start="360" data-end="394">A copy of the packing slip</li><li data-start="395" data-end="432">A photo of the shipping label</li></ul>These details are required for us to properly investigate and process a replacement, repair, or refund. Submitting this documentation helps protect both you and MINA BAIE, and ensures compliance with carrier and legal requirements.Once we review your submission, we&#x2019;ll provide next steps promptly.

What if I received a damaged or missing item in my order?

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