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Oh no! We&#x2019;re so sorry your item arrived damaged or missing an item from your order! Please email <a data-start="208" data-end="228" rel="noopener">SUPPORT@MINABAIE.COM</a> within 14 days of original delivery date with:<ul data-start="271" data-end="432"><li data-start="271" data-end="296">Your order number</li><li data-start="297" data-end="359">Photos of the damage, including the item and packaging</li><li data-start="360" data-end="394">A copy of the packing slip</li><li data-start="395" data-end="432">A photo of the shipping label</li></ul>These details are required for us to properly investigate and process a replacement, repair, or refund. Submitting this documentation helps protect both you and MINA BAIE, and ensures compliance with carrier and legal requirements. What are the limitations? Claims must be submitted within 14 days of the original delivery date.Replacement orders are not eligible for return, exchange, or shop credit.&#xA0; Important: Replacement items must match the original item exactly, including size and variation. No changes to size or variation are allowed once a claim has been filed.

Oh no! We’re so sorry your item arrived damaged or missing an item from your order! Please email SUPPORT@MINABAIE.COM within 14 days of original delivery date with:. Your order number. Photos of the damage, including the item and packaging. A copy of

What should I do if my item arrives damaged or I'm missing an item?

General Questions

What is Premium Delivery Service?

Do you offer free shipping?

How long will it take to get my order?

Do you offer expedited shipping?

Do you ship internationally?

Oh no! My order says it was delivered, but I never received it.

How do I return a MINA item?

I purchased my MINA BAIE item through a third-party vendor (e.g., Babylist, The Memo, Neiman Marcus). How do I return it?

Which holidays do carriers observe & not pick up or ship packages?

What is a pre-order, and what does "estimated ship date" mean?

What shipping carriers do you use?

How do I process an exchange?

What should I do after dropping off my return package?

How can I handle a return request for a gift?

How do I avoid high custom charges when ordering internationally?

Shipping & Returns

Help! I can't decide which bag is right for me.

What are the hardware choices for the bags?

Are MINA products covered under warranty?

My MINA BAIE product purchased through a third-party vendor has a defect. Can I submit a warranty claim?

I love the matte matching hardware. How does it hold up with time?

How does gold hardware wear on bags?

How does silver hardware wear on bags?

What type of vegan leather does MINA BAIE use?

What is vegetable-tanned leather?

Are there toxins in your items I should be aware of?

What if I received a damaged or missing item in my order?

Product Information

How do I care for my leather bag?

How do I clean my vegan leather bag?

How do I care for my nylon bag?

How do I care for my canvas bag?

How do I care for my neoprene bag?

How do I care for my suede bag?

How do I clean the Neoprene Change Pad?

How do I clean the lining of my MINA bag?

How do I care for my Beesh Bag?

How do I care for my MINA jewelry?

Product Care

Do you offer any discounts for first-time purchases?

Does MINA BAIE have sales?

How does MINA BAIE protect against fraudulent orders and what should I know about order cancellations?

How do I return my order?

How do I exchange for a different style or color?

What is Afterpay?

How do I include a note with my order?

Can I get a price adjustment?

Help! I just placed an order, but I would like to cancel or modify it. What do I do?

What should I do if my item arrives damaged or I'm missing an item?Updated a month ago