MINA BAIE WARRANTY POLICYUpdated 2 months ago

At MINA BAIE, we stand behind the quality of every item we create. Our warranty is our promise to you — ensuring every mama receives a product that meets our high standards of craftsmanship, design, and functionality.

All MINA BAIE items purchased through our website or an authorized retailer are eligible for warranty coverage under the terms outlined below.

Who This Warranty Covers

This warranty applies only to the original purchaser of any MINA BAIE bag, accessory, or jewelry item, or, in the case of a gift, the original recipient.

• Original purchaser: The first person who purchased the item directly from MINA BAIE or an authorized seller.
• Original recipient: The first individual to receive the item as a gift purchased from MINA BAIE or an authorized seller.

All warranty coverage is valid only while the item is owned by the original purchaser or recipient. Proof of purchase is required to confirm eligibility.

Purchases Through Authorized Sellers

Warranty claims for purchases made through an authorized seller must be initiated based on where the item was purchased:

• Memo and Neiman Marcus: Customers must contact The Memo or Neiman Marcus directly to initiate a warranty claim. Warranty claims for these purchases must be processed through the original vendor.
• Babylist: Customers should contact [email protected] directly and provide their Babylist order information, along with photos of the issue, so MINA BAIE can review the warranty claim.

Items purchased from unauthorized sellers, secondhand, or previously used are not eligible for warranty coverage.

Important: Warranty coverage is limited to defects in materials or workmanship present at the time of delivery. Damage from misuse, accidents, or external causes is not covered.

Warranty Coverage

Bags

COVERED DEFECTS

• Manufacturer defects
• Hardware malfunctions
• Zipper tape separation due to a production defect. Not covered if caused by snagging, force, overstuffing, or wear and tear. Physical inspection required for all zipper claims.

NOT COVERED

• Normal wear and tear, including scratches, scuffs, minor abrasions, fading, tarnishing, or stains from makeup, food, liquids, pens, lotions, etc.
• Color transfer or staining from contact with strongly dyed fabrics such as dark denim
• Natural softening or changes to the bag's shape over time with regular use
• Damage resulting from misuse, improper care, or accidental/user-caused damage
• Bags that have been altered, modified, or mishandled
• Mold
• Secondhand (gift recipient name must be on original order information), sample, or final sale items

💡 Care Tips: To help keep your bag looking its best, we recommend avoiding prolonged contact with strongly dyed fabrics like dark denim, as color transfer can occur over time. Additionally, when your bag is not in use, place the included stuffing inside to help maintain its shape. A little mindfulness goes a long way in preserving your MINA BAIE bag! 

Important: Warranty coverage is limited to defects in materials or workmanship present at the time of delivery. Damage from misuse, accidents, or external causes is not covered.

Accessories

Coverage Period: 6 months from original delivery date

Includes:

• Bag straps

• Parker chains

• Stroller hooks

• Luggage tags

• Wipes cases

• Changing kits & pads

Not Covered: Normal wear and tear or cosmetic changes over time.

Jewelry

Coverage Period: 18 months from original delivery date

Covered Defects:

• Broken strings

• Damaged locks or closures

Not Covered: Discoloration or normal wear.

Warranty Claims & Repairs

If you experience a defect within the warranty period:

1. For items purchased directly from MINA BAIE:
   Contact [email protected] with your order number and photos of the issue.

   For Babylist purchases:
   Contact [email protected] with your Babylist order information and photos of the issue. MINA BAIE will review the warranty claim in accordance with the applicable warranty terms.

   For The Memo and Neiman Marcus purchases:
   Please contact The Memo or Neiman Marcus directly to initiate your warranty claim. These vendors will handle warranty claims for purchases made through their respective stores in accordance with the applicable warranty terms.

2. For bags shipped within the continental U.S., MINA BAIE will cover shipping to and from our repair facility.

3. Customers are responsible for secure packaging; MINA BAIE is not liable for damage or loss during shipping. Packaging costs are not reimbursed.

4. Repairs typically take 2–3 weeks, excluding holidays and weekends. Timelines are estimates and may be extended during peak periods.

For items purchased from an authorized MINA BAIE retailer or seller: Please contact the retailer directly to initiate your warranty claim. Warranty claims must be processed through the original authorized retailer and cannot be submitted directly to MINA BAIE.

International customers are responsible for shipping items to MINA BAIE for inspection or repair. Please note in the case that customer ships an item back to us under our warranty coverage, duty, tax, shipping, and any other fees are non-refundable. Any refund would only apply to the cost of the goods.

Optional Local Repairs: You may have your bag repaired locally. MINA BAIE will reimburse a dated invoice submitted within the warranty period.

Replacement orders do not reset or extend the original warranty period. All coverage is tied to the original delivery date.

Issues Upon Delivery

If any defects or imperfections are found upon delivery:

• Contact [email protected] within 14 days of delivery.

• Please provide the following documentation in your email. These details are required for us to properly investigate and process a replacement, repair, or refund. Submitting this documentation helps protect both you and MINA BAIE, and ensures compliance with carrier and legal requirements: 

  • Your order number

  • Photos of the damage, including the item and packaging

  • A copy of the packing slip

  • A photo of the shipping label

• Claims submitted after 14 days may not be eligible for exchange or resolution.

MINA BAIE is not responsible for lost or stolen items once delivered and in your possession.

Exclusive Remedy & Limitation of Liability

Repair or replacement of defective items, as described above, is the exclusive remedy under this warranty. To the extent permitted by law, MINA BAIE disclaims all other warranties, including implied warranties of merchantability or fitness for a particular purpose, and any incidental or consequential damages.